Ask Terry Questions How to set a 4 digit PIN number on a EPICard when I didn’t set it when I activated it.

How to set a 4 digit PIN number on a EPICard when I didn’t set it when I activated it.

By Terry Savage on February 23, 2021 | Wild Card

Our EIPCard arrived. I called the 800# on the back to activate it, I failed to hear anything about making a 4 digit PIN so did not set one. Now the bank will not accept the card and have been unable to get through the Robot voice to actually talk to a human. What do I do next. The customer assistance # is the same 800#. ..no real person. I don’t know the card amount.

Terry Says

Here are the instructions for activating an EIP payment card (stimulus payment):
Call 1.800.240.8100. During activation, you will be asked to input your Card Number, last 6-digits of your social security number and the 3-digit security code from the back of your Card. You could be asked to further validate your identity by providing, at minimum, your name and address or answer identity verification questions. In a few instances, the first name of one payee is linked to the last name of a second payee on the Card. For mismatched names, the payee with the first name on the first line must activate the Card and/or validate identity to continue activation.

You will also be asked to create a 4-digit PIN required for ATM transactions and automated assistance and to hear your balance. For your Account security, do not use personal information as your PIN. For Cards with more than one name, only the primary Cardholder (listed first on the Card) may activate the Card.

So if you didn’t already create a PIN, then start at the start by activating it per the above description.
YOu can find more info here: https://www.eipcard.com/faq

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