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IDES error message

By Terry Savage on September 22, 2020 | Wild Card & Pandemic Related

My daughter attempted to file a claim using the IDES connection and after completing the form, she presses ENTER and a message appeared” An error occurred while attempting to process your claim”. We checked using her SS # and there is no claim filed.

What does she have to do next?

Thank you for you help and WGN information on Wednesday.

Terry Says

Start over and change as many inputs as you can. If she has a middle initial use it. If you put in an employer, adjust the name slightly, Do everything you can to change up what she wrote — except, of course, her SS number, which you cannot change.
If that doesn’t work, then there is nothing to do but get on the “callback list” — which may or may not work!
I wish I could get you more help but I’m locked out too these days!



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