IDES Fraud and KeyBank Card

Hi Terry,
I have heard you on WGN talk about the problems with IDES Fraud. Well low an behold I received my IDES Key Benefits card in the mail recently. Although I am not unemployed and am not in need of benefits. I followed all of the recommendation on your website for reporting. The IDES phone IVR added the suggestion of also reporting to www.identityfraud.com.

I also called Key Bank, there number printed all over the form and their website as their customer service number 866-295-2955. I spent 40 minutes listening to on hold music before talking to someone. They do not have a prompt for security or fraud prevention. Following the new cards prompt was a dead end. So, I was finally able to get to the on hold status by selecting “report a lost or stolen card”
When I did get to the agent on line, even though I explained to her that this card was sent to me in error and may have been part of a fraudulent scheme, she was quite fixated on the lost card scenario and it sounded like they were going to cancel the card (and probably issue a new one).
Just thought I’d give you a heads up, that not only is IDES struggling with this but so is Key Bank the company that is managing the debit cards for IDES.