Out of State Unemployment

Hi, I was receiving unemployment benefits from Nevada for about 1 month. I tried to use my card on July 22 but it was declined. I found out by contacting Bank of America (NV’s prepaid card) that my account profile was inaccessible due to suspected fraud. I then found I had missed an email from B of A on July 3 with an access code and also stating to call customer service immediately if I had not requested that code. Since I missed a whole day of emails that I didn’t see until July 22, I hadn’t called until July 22. I keep trying to reach NV’s claimant line and fraud line and either get a busy signal or listen to a 5 minute outgoing message which then says “all reps are busy, please call back later”. I have sent emails. It’s now July 30th. My NV unemployment profile states “Questionable Identity-BPC In Person ID Check”. Since I live in IL, I’m not planning on a visit to Carson City to prove I’m myself. I have opened a complaint with the CFPB, sent a certified(requesting signature) letter to NV’s DETR yesterday asking to help me resolve whatever fraud they think is going on (they’ll get on Mon). I’m 66 years old and attempting to contact someone every day takes away the time I could be seeking employment. I know fraud is rampant with this unemployment but my claim is legitimate and missing 1 email has now cost me the benefits I am entitled to and did receive for a month. I guess I should contact NV’s attorney general’s office but I’m hoping you might have a suggestion or advice. Thank you,