Cancellation of a new annuity contd

I called the insurance company where the application for the new annuity was sent and I was informed by two representatives ( customer service and new clients department) that the application was canceled. I was happy because I said I was calling in that regard.
They were not able to tell me why and who did cancel it but I was happy with the answer.
However, the next day which is today 10/20, the agent left a voicemail for me assuring me that the process with the annuity is going forward and he just informing me that everything is progressing.
I am very confused and nervous because I don’t want the grace period to expire and the contract to be issued since I was was simply deceived by the agent who was contacting me saying that he wanted to discuss the annuity which he was the agent on. I was shocked that he quickly called other company regarding my other annuity and at the same time processing a new application.