Experian Account Access
I set up an Experian account last year so I can freeze my credit. I also did this with Equifax and TransUnion. This week I tried to access my account on their website. I am able to log in, but it sends me to a page where I can request a credit report. It’s the only option I have on this page.
When I hit request, I get a page that says “Oops, we’re sorry!” There is a phone number to call which is an automated line. It asks me for my info and then gives me a website to reset my user name or password. I’ve tried both, but still end up at the same point. I cannot find a way to contact a real person to resolve this issue. Do you have a contact number for Experian? Do you know of other people having the same issue? Getting into my account should not be this difficult!
Thank you
Terry Says
Did you lose your PIN — or do you have it? If you have your PIN, you can lift your freeze, either permanently or temporarily (if you’re applying for a mortgage, for instance).
Other than that, there is no way to “get in:” to your credit report — except to get an updated report. That’s what they seemm to think you want.
If not to lift a freeze or request a current report, what are you trying to do??
